Shipping policy

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed on the next business day. You'll get a confirmation email with tracking as soon as your order ships.

Delivery times

Our cases ship from our overseas fulfilment partners, so delivery takes longer than a domestic warehouse would:

United States: 7–20 business days after dispatch
Canada, United Kingdom, EU, Australia: 10–25 business days after dispatch
Rest of world: 12–30 business days after dispatch

These are estimates, not guarantees. Carrier delays, customs inspection and peak seasons can add time.

Shipping cost

Shipping rates are calculated at checkout based on your destination. Any free-shipping threshold is shown in the cart before you pay.

Tracking

Tracking numbers can take 3–7 days to show their first scan. If your tracking hasn't updated after 10 business days, email us and we'll chase it.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by your country. These are not included in our prices and are the recipient's responsibility. We can't mark parcels as gifts or under-declare their value.

Wrong or incomplete address

Check your shipping address at checkout. If a parcel is returned to sender because of an incorrect or incomplete address, we can reship it once you cover the new shipping cost, or refund the item price minus shipping.

Lost or damaged parcels

If your order arrives damaged, or tracking shows no movement for 20 business days, email support@ya-digital.us with your order number and photos where relevant. We'll replace it or refund you.