Refund policy

Refund and return policy

30-day returns

You have 30 days from the day your order arrives to request a return. To be eligible, the case must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email support@ya-digital.us with your order number and the reason for the return. We'll reply with the return address and instructions. Items sent back without requesting a return first can't be accepted.

Return shipping

If the item is faulty, damaged or not what you ordered, we cover return shipping and you get a full refund. For change-of-mind returns, you pay the return shipping and the original shipping cost is not refunded.

Damaged or wrong items

Inspect your order when it arrives. If the case is defective, damaged, or the wrong item, contact us within 14 days of delivery with photos and we'll make it right — replacement or full refund, your choice.

Non-returnable items

We can't accept returns on sale items, gift cards, or products that have been used, installed on a phone and scratched, or returned without their packaging.

Exchanges

The fastest way to swap a case for a different model or colour is to return the one you have and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return we'll email you the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

If more than 15 business days have passed since we approved your refund and you still don't see it, email support@ya-digital.us.

Order cancellations

Email us within 12 hours of ordering and we'll cancel for a full refund, as long as the order hasn't shipped.

EU 14-day cooling-off period

If you're shipping to the European Union, you may cancel or return your order within 14 days of receiving it for any reason, under the same conditions above.